Boxes, Trash bins, Flower pots, Lids

By the completion of the following questionnaire you can share with us your opinion regarding the products and services of our company.

Your opinion is important for us and will be taken into account in order to increase our clients` satisfaction degree.

Customer

Filled by

Date

The visual identity of the company. Layout and information displayed on the company's website :

Range of products sold and related services provided by the company:

The presentation of the products (design, colour, labeling, packaging):

The quality of the products sold by the company:

Information and documents related to the products sold and the services provided by the company (conformity certificates, certificates of origin, declarations of conformity):

The ratio of price to quality of products sold and the services provided by the company:

Conditions and terms of delivery (delivery rate, timeliness of delivery):

Information and documents relating to the transport and delivery of the sold products :

The management of claims made on products sold and services provided by the company (the term and the modality of solving the complaints, availability of company personnel in the handling of complaints):

The professionalism of the sales team (information regarding the company's products, presentation of general terms and conditions, registration and filling orders, execution of contractual obligations, commercial relationship management):

Clarity and consistency of commercial communication :

The certifications made under international standards (ISO 9001:2015; ISO 14001:2015 si 45001:2018) regarding the company represents an essential criteria for the performance of trade relations between your company and company Harplast?

Is Harplast among the companies that you recommend for the establishment of trade relations and business ?

Which are the reasons you would recommend the company Harplast for?

Which are the areas and aspects that should be improved at the company Harplast to ensure greater customer satisfaction?

What are your recommendations for the improvement of the company's activity in waste management and environmental protection?

Thanks for your time and attention!

Date
Customer
Complained product
Order / Notice no. / Amount
Object of the complaint	Observations Proposals for improvement Complaint Other
	Quality Amount Non-compliance with the contract terms
	Packing Labeling Delivery time Billing Transport Order fault Missing transportation documents Missing quality documents Communication Other
Description
Problems caused to the customer / description - if applicable
Non-compliance is	Admissible in small percentage Minor Average Major Inadmissible
Observed	At reception Before use At the introduction in the own manufacturing process By the end customer Other
Claimed quantity
The frequency of the problem at to the customer	Single Rare Frequent Always
Complaint handling	Urgent At the next order Within days ... Requires the presence of a delegate
Evidence, if applicable	Image Video Product samples returned Goods returned Harplast labels Other
Quality - if applicable	Colour Appearance Dimensions Closing surface Stacking Shock resistance Imprint Other
Amount	Order fault Incomplete package Other
Customer contact
Telephone number
E-mail address
Customer comments